jililo Privacy Policy

1. Who We Are

jililo operates jililo.net, an online gaming platform serving players in the Philippines. In the context of this Privacy Policy, jililo acts as the personal information controller as defined under Republic Act No. 10173 (Data Privacy Act of 2012). We determine the purposes and means of processing your personal data and are responsible for ensuring that your data is handled lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy or how jililo handles your data, please contact our Data Privacy Officer using the details provided in Section 12.

2. What Personal Data We Collect

jililo collects the following categories of personal data from players:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport, driver's license, SSS ID, PhilHealth ID, UMID).
• Contact Data: Philippine mobile number, email address, and residential address (city/province level, e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Account Data: Username, encrypted password, account registration date, and account activity history.
• Financial Data: GCash number, PayMaya account, BPI/BDO/Metrobank account details (masked), transaction history, deposit and withdrawal records denominated in Philippine Peso (₱).
• Gaming Data: Game session history, wager amounts, win/loss records, bonus usage, and responsible gaming tool settings.
• Technical Data: IP address, device type, browser type and version, operating system, and session timestamps.
• Communications Data: Records of your interactions with jililo's customer support team, including chat logs and email correspondence.

jililo does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments with your explicit consent.

3. How We Collect Your Data

jililo collects personal data through the following means:

• Direct Registration: When you create a jililo account, you provide identity, contact, and financial data directly.
• Identity Verification (KYC): When you submit documents to verify your identity before withdrawals or as required by our compliance team.
• Platform Usage: Automatically collected technical and gaming data as you use jililo.net, including through cookies and server logs.
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, and Metrobank when you make deposits or withdrawals.
• Customer Support: Data you provide when contacting jililo's support team via live chat or email.
• Promotions: Data you provide when participating in jililo promotions, surveys, or feedback requests.

4. Why We Use Your Data (Legal Bases)

jililo processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account Management (Contractual Necessity): To create and maintain your jililo account, process deposits and withdrawals, and deliver gaming services.
• Identity Verification (Legal Obligation): To comply with Know Your Customer (KYC) requirements and verify that you meet the 21+ age requirement under Philippine gaming regulations.
• Fraud Prevention and Security (Legitimate Interest): To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on jililo's platform.
• Regulatory Compliance (Legal Obligation): To fulfil jililo's obligations under Philippine gaming regulations, anti-money laundering laws, and data privacy law.
• Responsible Gaming (Legitimate Interest / Consent): To monitor gaming patterns and provide responsible gaming tools, including deposit limits and self-exclusion, to protect player welfare.
• Marketing Communications (Consent): To send you promotional offers, bonus notifications, and platform updates via SMS or email, only where you have opted in. You may withdraw consent at any time.
• Platform Improvement (Legitimate Interest): To analyse aggregated, anonymised usage data to improve jililo's games, features, and user experience for Filipino players.

5. How We Share Your Data

jililo does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with GCash, PayMaya, BPI, BDO, and Metrobank to process your transactions. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: We may use third-party KYC service providers to verify your identity documents. These providers process data solely for verification purposes under strict confidentiality agreements.
• Game Software Providers: Game providers may receive anonymised session data necessary to deliver their games on jililo's platform. They do not receive your identity or financial data.
• Regulatory Authorities: jililo may be required to disclose player data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of jililo's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom jililo shares data are required to handle it in accordance with applicable Philippine data privacy law and jililo's data processing standards.

6. Cookies and Tracking Technologies

jililo uses cookies and similar tracking technologies on jililo.net to:

• Maintain your login session and account preferences.
• Analyse platform usage patterns to improve performance and user experience.
• Detect and prevent fraudulent or suspicious activity.
• Deliver relevant promotional content to logged-in players.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of jililo.net, including your ability to stay logged in or access certain game features. jililo does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

7.1 jililo retains your personal data for as long as your account is active and for a period of five (5) years after account closure, in compliance with Philippine anti-money laundering regulations and gaming record-keeping requirements.

7.2 Financial transaction records are retained for a minimum of five (5) years as required by the Anti-Money Laundering Act (AMLA) of the Philippines.

7.3 After the applicable retention period, jililo will securely delete or anonymise your personal data so that it can no longer be associated with you.

7.4 Marketing consent records are retained for the duration of your account and for three (3) years after you withdraw consent, to demonstrate compliance with consent requirements.

8. Data Security

jililo implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jililo.net.
• Encrypted storage of passwords using industry-standard hashing algorithms. jililo staff cannot view your password in plain text.
• Access controls ensuring that only authorised jililo personnel can access personal data, on a need-to-know basis.
• Regular security audits and vulnerability assessments of jililo's platform infrastructure.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of security.

While jililo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact jililo support immediately.

9. Your Rights Under Philippine Data Privacy Law

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights regarding your personal data held by jililo:

• Right to be Informed: You have the right to know what personal data jililo collects about you and how it is used. This Privacy Policy fulfils that obligation.
• Right to Access: You may request a copy of all personal data jililo holds about you. We will respond within fifteen (15) business days of receiving a verified request.
• Right to Rectification: If any personal data jililo holds about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly through your jililo account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to jililo's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
• Right to Data Portability: You may request that jililo provide your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe jililo has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact jililo's Data Privacy Officer using the details in Section 12. We may need to verify your identity before processing your request.

10. Children and Minors

jililo's services are strictly for individuals aged twenty-one (21) years and above. jililo does not knowingly collect personal data from individuals under 21. If we become aware that a minor has registered an account, we will immediately close the account, delete all associated personal data, and return any deposits made, less amounts already wagered.

If you believe a minor has registered on jililo, please contact our support team immediately so we can take appropriate action.

11. Changes to This Privacy Policy

jililo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before taking effect.

The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of jililo's services after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

12. Contact and Data Privacy Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact jililo's Data Privacy Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via jililo.net
• Response Time: Within 15 business days for data privacy requests; within 24 hours for general support queries

jililo's support team serves Filipino players across the Philippines – whether you're in Manila, Cebu, Davao, Quezon City, or Makati – and is available in English to assist with any privacy-related concerns.